I wanted to update you on a past blog about United Airlines.
When Lonna came to Idaho she was unable to make her scheduled flight back to Houston.We now know it was her Pancreatitis. She went from my house to the hosptital and never went home. It cost my sister, Halle and my mom over $600.00 because of my sister and her illness as she had to change her plane trip one day.
We called United Airlines but they refused to budge. I called Customer Relations as well as My friends Cindy and Vicki who were also outraged. I sent the president of United a letter informing him of the issue.
Good news United Airlines Customer Relations just sent me a letter and are going to refund the money back to my sister's credit card. Thanks United Airlines for doing the right thing.
Fly the friendly Skies..
Vicky
In December 2007, Lonna had hysterectomy and shortly afterward became ill with what the doctors believe was pneumonia and then MAC disease. With further tissue samples and testing she was diagnosed on May 9th with lung cancer. Three days later, she was admitted into the hospital with stage 4 Malignant Adeno Carcinoma. The doctors feel that chemotherapy is the only way to slow down this aggressive, fast-growing cancer.
The family is still holding on to the fact that there are miracles that happen every day. We are all fervently praying that Lonna Dee Keeth will be God's next miracle. This cancer has gripped her so unbelievably fast. On May 14th, the doctor put a medaport in Lonna's chest for her impending chemo therapy treatment. They no longer got Lonna out of surgery before the doctors wheeled her right back in for emergency surgery. Her lungs and her heart had life threatening fluid build up that had to be removed. On May 15th and 16th she layed in ICU starting to recover. At 10pm on the May 16th she had her first dose of chemo.
Today, May 17th, is a new day and we still have Lonna with us. Lonna is going to fight! Please fight with us! We need more angels like Lonna to continue walking amongst us. Lonna has a 12 year daughter named Halle Keeth, she is so beautiful just like her mother. Some of you might remember her from our inflight training video, she was the little unaccompanied minor that looked up at the flight attendant and had that one line, (don't talk to my mom that way), but she did say it perfectly. Most of Lonna's family are Continental employees in one facet or another. Her mother, Sandra Hayes, is a HTA flight attendant and her stepfather Dennis Baraga (Buzz) is in reservations. Lonna's Aunt Janet Shelton is a flight attendant and her Uncle Rob Shelton is a pilot.
From the beginning Continental Airlines has been so supportive to our entire family, we will forever be so grateful for all their kindness. Lonna has so many dear friends who are praying for her, loving her, and missing her. The family is asking all of you to please hold Lonnna Dee Keeth up in your prayers. People all over the world are praying for Lonna right now please join us in our prayers. Through this blog we will try to keep everyone updated frequently as we all go through this uncharted journey.
The family is still holding on to the fact that there are miracles that happen every day. We are all fervently praying that Lonna Dee Keeth will be God's next miracle. This cancer has gripped her so unbelievably fast. On May 14th, the doctor put a medaport in Lonna's chest for her impending chemo therapy treatment. They no longer got Lonna out of surgery before the doctors wheeled her right back in for emergency surgery. Her lungs and her heart had life threatening fluid build up that had to be removed. On May 15th and 16th she layed in ICU starting to recover. At 10pm on the May 16th she had her first dose of chemo.
Today, May 17th, is a new day and we still have Lonna with us. Lonna is going to fight! Please fight with us! We need more angels like Lonna to continue walking amongst us. Lonna has a 12 year daughter named Halle Keeth, she is so beautiful just like her mother. Some of you might remember her from our inflight training video, she was the little unaccompanied minor that looked up at the flight attendant and had that one line, (don't talk to my mom that way), but she did say it perfectly. Most of Lonna's family are Continental employees in one facet or another. Her mother, Sandra Hayes, is a HTA flight attendant and her stepfather Dennis Baraga (Buzz) is in reservations. Lonna's Aunt Janet Shelton is a flight attendant and her Uncle Rob Shelton is a pilot.
From the beginning Continental Airlines has been so supportive to our entire family, we will forever be so grateful for all their kindness. Lonna has so many dear friends who are praying for her, loving her, and missing her. The family is asking all of you to please hold Lonnna Dee Keeth up in your prayers. People all over the world are praying for Lonna right now please join us in our prayers. Through this blog we will try to keep everyone updated frequently as we all go through this uncharted journey.
Mother and Daughter
Thursday, September 18, 2008
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6 comments:
I am so happy to hear this news. When I originally read that blog - I was so outraged. At least we can say that United listened and did the right thing in this situation. It's just a shame it could not have been done at the time and made things a little easier on Lonna. Good work, Vicky!
I am so happy about the credit. I knew they would pull through.
Its a shame you have to go through so much work. Its because a few (many) bad apples in this world, that lie and cheat that makes our good life difficult.
Thank You God!!!! for helping them out.
I am very glad this worked out for your family . Yes the airlines need to be more flexible in this kind of situations . Keep you all in my thoughts and PRAYS daily ...... I will not forget Lonna .... She was so nice to know ..... god bless you all ...... old friend
Great job, Vicky! I continue to be impressed by your determination to make right what you know is wrong. I have seen you in action, and I am constantly amazed at your persistence in making sure that justice is served. I am honored to call you my friend!
You and your family will remain in my thoughts and prayers each and every day!
Love,
Sharon
Any damage done to your homes or property from Ike?
When the time is right--a thought!
Bay Village has many old homes and may have been built with asbestos. Something to look into or think about
God Bless to All.
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